Rachel Lyons, a resident of Ottawa accompanied by her service dog Geneva, shares her grocery store experience. For more CBC First Person stories, refer to the FAQ section.
Each visit to the supermarket overwhelms me with bright lights, crowded aisles, and a rush to escape the sensory overload quickly. Due to my disabilities causing panic attacks and dizziness, navigating this environment is particularly challenging.
Accompanied by Geneva, my service dog sporting his mobility harness labeled “service dog” and “do not distract,” I find solace in his presence as I navigate my shopping list.
People often approach us wanting to pet Geneva. Politely, I request, “Please don’t pet him. He’s working,” and proceed with my shopping, aided by my noise-canceling headphones playing music for a smoother experience.
However, not all encounters end positively. Last year in a grocery store, after asking a stranger not to pet Geneva, I was shocked to find her right behind me when I stood up. She expressed anger, claiming I was disrespectful for preventing her from interacting with the dog.
Feeling cornered by the irate stranger in the aisle was terrifying. I repeatedly urged her to leave until I could finally find peace.
After the incident, trembling and breathless, I sought solace in a quiet spot, sitting with Geneva who comforted me through a panic attack by applying pressure and calming my nerves, a skill he’s trained for.
It took half an hour before I could compose myself, remaining fearful of encountering the woman again throughout the trip.
Despite negative encounters, some interactions offer support. Following the altercation, an employee kindly offered me a water bottle.
Reflecting on Geneva’s impact, I emphasize how he has transformed my life over the past four years, restoring my independence.
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