A homeowner in London is facing delays in repairing her house after a storm caused significant damage nearly five months ago. Kirsten Smith from the Byron neighborhood had her roof damaged and property destroyed in a destructive storm on April 29. Despite contacting her insurance company, TD Insurance, promptly and receiving coverage approval, the repair process has been slow.
Following the storm, Smith took initiative to have a temporary tarp placed on her roof and remove the fallen tree from her backyard. However, the insurance company’s assistance has been limited to inspection, creating a repair plan, and installing roof underlayment. Smith expressed frustration at the lack of progress beyond these initial steps, including no fencing repairs or water management improvements.
Communication with TD Insurance has been ongoing for five months, but delays persisted. The insurance company requested a scope of work, engineer’s report, and quote from their contractor, causing further setbacks. Smith highlighted the disruptions to her daily life due to the unresolved situation and the makeshift repairs she had to implement at her own expense.
In response to the situation, TD Insurance issued an apology for the delays and inconvenience experienced by Smith. The company reaffirmed its commitment to resolving her claim and providing support. Smith emphasized the need for proper repairs, expressing concern over new problems arising, such as raccoons entering her attic through the unrepaired roof hole and basement flooding due to missing eavestroughs.
The ongoing situation has forced Smith and her family to make significant lifestyle adjustments, including relocating her son from his damaged bedroom, dealing with repeated flooding, and constant vigilance during rainy weather. Smith’s main concern is the structural integrity of her home with the approaching winter season and heavy snowfall.
Despite the challenges faced, Smith hopes for progress and resolution from TD Insurance to restore her home’s functionality and safety.
